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Escaping the Big Data Black Hole
In a recent client meeting with a large US bank, we were talking about the way customers’ expectations have changed and there is a greater need to be relevant on a continuous basis. We were in...
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Trend Alert: The future of data-privacy requirements
In customer experience management, two very divergent trends are coming to a head and could potentially change completely the way the industry does business. On one hand, programs are more and more...
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